Organizational (Victory) Assessment
The
purpose of this assessment is for you to determine your organization’s position
on the road to VICTORY.
Visioning
a common focus
Involving
everyone and everything
Continuously
improving people, processes, and product
Training,
educating, coaching, facilitating and mentoring
Owning
the processes and work
Recognizing
and rewarding
Yearning
for success
VICTORY is achieved by instituting MODERN LEADERSHIP focusing on TOTAL CUSTOMER SATISFACTION.
Assessment
Instructions:
Please
provide an accurate assessment of your organization. Rate the item as appropriate it applies to your organization.
The rating scale is as follows:
1
=
Never
2
=
Seldom
3
=
Sometimes
4
=
Usually
5
=
Always
Example:
You tell others how you are feeling.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
Vision
1.
Top management has a vision of where the organization should go.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2
The focus (mission) of the organization is communicated by top management
throughout the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
People in the organization can explain the purpose of the organization to
others.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
Customers are the focus of organizational efforts.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5. The organization uses
a strategic planning process for planning, management, and evaluation of overall
organizational performance.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
The organization uses business plans to strengthen its customer-related,
operational, and financial performance and its competitive position.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
The organization uses strategic objectives (key business drivers) for
implementing strategy throughout the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
The
organization uses the values of the organization as foundation for business
decisions.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
The
organizations sets specific goals to evaluate the key business drivers.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
The organization uses action plans to assure results.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How would you rate the organization's vision activities?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Vision Grade: ______
Involvement
1.
Management provides a work environment where everyone is focused working
together to satisfy the customer.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
The work environment allows everyone to perform to the best of their
abilities.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
People in the organization feel like they are really the most an
important resource.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
There is trust between people in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
People in the organization are encouraged to be creative and innovative
in their work areas.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
People in the organization participate in problem solving activities
affecting their work.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
Suppliers are an integral part of the organizational planning.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
Customer inputs are solicited for most organizational efforts.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
Organizational systems (human resources, quality, policies, procedures,
etc.) support organization's objectives.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
Information is shared with all people in the organization requiring the
information for job performance.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How
would you rate your organization's involvement activities?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Involvement Grade: ___________
Continuous
improvement
1.
Continuous improvement of all systems and processes is fostered
throughout the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
The
organization uses a common methodology for preventive and corrective action.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
A basic problem solving approach rather than fire-fighting is used in the
organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
The organization stresses prevent of errors rather than inspection as
major means to improve quality.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
Decisions are based on facts using quantitative methods, not opinions.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
The
organization uses process plans.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
The
organization uses improvement tools and techniques.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
The organization views “systems” as the main contributor to problems.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
The organization allows its people to make improvements.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
The organization uses a performance measurement system for improving
performance.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How
would you rate your organization's continuous improvement activities?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Continuous
Improvement Grade: _________
Training and
people development
1.
The
organization demonstrates a commitment to development of its people.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
The organization knows the duties of each position in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
Competencies are identified for key positions in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
The organization knows the attitudes, knowledge, and skills necessary for
each person to be competent at their specific job.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |