Organizational (Victory) Assessment
The
purpose of this assessment is for you to determine your organization’s position
on the road to VICTORY.
Visioning
a common focus
Involving
everyone and everything
Continuously
improving people, processes, and product
Training,
educating, coaching, facilitating and mentoring
Owning
the processes and work
Recognizing
and rewarding
Yearning
for success
VICTORY is achieved by instituting MODERN LEADERSHIP focusing on TOTAL CUSTOMER SATISFACTION.
Assessment
Instructions:
Please
provide an accurate assessment of your organization. Rate the item as appropriate it applies to your organization.
The rating scale is as follows:
1
=
Never
2
=
Seldom
3
=
Sometimes
4
=
Usually
5
=
Always
Example:
You tell others how you are feeling.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
Vision
1.
Top management has a vision of where the organization should go.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2
The focus (mission) of the organization is communicated by top management
throughout the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
People in the organization can explain the purpose of the organization to
others.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
Customers are the focus of organizational efforts.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5. The organization uses
a strategic planning process for planning, management, and evaluation of overall
organizational performance.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
The organization uses business plans to strengthen its customer-related,
operational, and financial performance and its competitive position.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
The organization uses strategic objectives (key business drivers) for
implementing strategy throughout the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
The
organization uses the values of the organization as foundation for business
decisions.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
The
organizations sets specific goals to evaluate the key business drivers.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
The organization uses action plans to assure results.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How would you rate the organization's vision activities?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Vision Grade: ______
Involvement
1.
Management provides a work environment where everyone is focused working
together to satisfy the customer.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
The work environment allows everyone to perform to the best of their
abilities.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
People in the organization feel like they are really the most an
important resource.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
There is trust between people in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
People in the organization are encouraged to be creative and innovative
in their work areas.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
People in the organization participate in problem solving activities
affecting their work.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
Suppliers are an integral part of the organizational planning.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
Customer inputs are solicited for most organizational efforts.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
Organizational systems (human resources, quality, policies, procedures,
etc.) support organization's objectives.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
Information is shared with all people in the organization requiring the
information for job performance.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How
would you rate your organization's involvement activities?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Involvement Grade: ___________
Continuous
improvement
1.
Continuous improvement of all systems and processes is fostered
throughout the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
The
organization uses a common methodology for preventive and corrective action.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
A basic problem solving approach rather than fire-fighting is used in the
organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
The organization stresses prevent of errors rather than inspection as
major means to improve quality.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
Decisions are based on facts using quantitative methods, not opinions.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
The
organization uses process plans.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
The
organization uses improvement tools and techniques.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
The organization views “systems” as the main contributor to problems.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
The organization allows its people to make improvements.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
The organization uses a performance measurement system for improving
performance.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How
would you rate your organization's continuous improvement activities?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Continuous
Improvement Grade: _________
Training and
people development
1.
The
organization demonstrates a commitment to development of its people.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
The organization knows the duties of each position in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
Competencies are identified for key positions in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
The organization knows the attitudes, knowledge, and skills necessary for
each person to be competent at their specific job.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
The organization provides training or education to help the people in the
organization become competent at current job.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
The organization provides training or education to help the people in the
organization develop for advancement to other jobs.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
The organization provides other appropriate development actions i.e.
coaching, facilitating, mentoring, etc.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
The organization prioritizes people development activities to meet
critical changing and critical organization needs.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
The organization provides special training to all customer contact people
in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
The
organization uses a system to evaluate people development activities.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How
would you rate the organization's training and people development?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Ownership
1.
Everyone in the organization has ownership of his or her work.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
People in the organization view their process (what they do) as a small
business with suppliers and customers.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
Everyone has the authority, responsibility and resources to perform work
at best of abilities.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
People in the organization take pride in their workmanship.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
Employees besides management are involved in decisions making.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
People in the organization will give extra to fix a problem or improve
the process.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
People in the organization know boundaries of empowerment.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
People in
the organization set own high standards of performance.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
People in the organization seek feedback on quality of their work.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
People in the organization will pick up paper on the floor in a common
area.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How would you rate the organization's efforts to instill ownership?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Ownership
Grade: _______
Rewards and
recognition
1.
The reward system in the organization is viewed as fair.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
The organization provides
appropriate recognition.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
The reward and recognition system fosters the appropriate behavior of all
employees.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
The organization reward and recognition system contributes to meeting key
organizational objectives.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
The reward system is a motivator to high performance.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
People in the organization are appropriately rewarded or recognized for
going beyond “just doing their job.”
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
People in the organization are rewarded for value to the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
Team contributions are rewarded and/or recognized in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
The
reward and recognition system changes as appropriate to changing organizational
needs.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
The organization conducts a review of the reward and recognition system
yearly or more often if needed.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How
would you rate the organization's reward and recognition system?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Reward
and Recognition Grade: ______
Yearning for
results
1.
The organization understands change is necessary in any organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
Top management fosters change in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
Top management has the majority of the people in the organization's
support for change.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
Most people in the organization feel a sense of urgency for making
changes in the organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
The organization operates in accordance with the highest ethical
standards.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
The organization knows the key organizational results required for their
specific success.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
The organization identifies specific customer-focused results.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
The organization identifies specific financial and market results.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
The organization identifies specific human resource results.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
The
organization has the commitment to support change to get results.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How
would you rate the organization's yearning for results?
Please
add total points _________ divide by 10 average points equals _________.
Please grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Yearning
for Results Grade: _________
Focus on
customers
1.
Everyone in the organization views other people in the organization as
internal supplier or customers.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
Everyone in the organization knows their internal customer(s).
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
Everyone knows exactly what satisfies their internal customer(s).
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
Everyone in the organization knows how what they do impacts the
satisfaction of the ultimate customer.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
Everyone in the organization can describe the ultimate customer and what
the organization does for the customer.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
The organization knows target customers and market segments.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
The organization uses customer to drive design of products and/or
services.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
The organizations values customer relationships.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
The organization uses customer-focused metrics of key performance
indicators.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
The organization has customers’ that are fans.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How
would you rate the organization's focus on customer's?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Customer
Focus Grade: ______
Leadership
1.
Top
management sets the example for the entire organization.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
2.
Top management provides the guidance, means, and encouragement for all
workers to follow for success.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
3.
People in the organization look to top management for leadership.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
4.
There are other people in the organization besides top management
providing leadership when appropriate.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
5.
Leadership in the organization have a common focus.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
6.
Leadership in the organization act to build and maintain teamwork.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
7.
Leadership in the organization drive continuous improvement.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
8.
Leadership in the organization empower others to take ownership for
work.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
9.
Leadership in the organization maintain a system for reward and
recognition.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
10.
Leadership in the organization inspires others to achieve mission.
|
Never |
Seldom |
Sometimes |
Usually |
Always |
|
1 |
2 |
3 |
4 |
5 |
How
would you rate the organization's leaderships?
Please
add total points _________ divide by 10 average points equals _________.
Please
grade according to the following:
|
A |
B |
C |
D |
F |
|
5
– 4.1 |
4
– 3.1 |
3
– 2.1 |
2
– 1.1 |
1
- under |
Leadership
Grade: _____
Scorecard
Item |
Points |
Grade |
|
Vision |
|
|
|
Involvement |
|
|
|
Continuous
Improvement |
|
|
|
Training |
|
|
|
Ownership |
|
|
|
Yearning
for results |
|
|
|
Customer
focus |
|
|
|
Leadership |
|
|
You
may need to consider using The Business Coach if any of
your grades are less than an A.
You can contact The Business Coach (coachjim@ix.netcom.com) to conduct a FREE VICTORY assessment for your organization (up to 50 people).